I got amazing help from Max and Jeff on picking the right sax and were attentive and answered every question I had also gave us and amazing deals, best experience in any music store I’ve had
I’ve been coming here for lessons for my 3 children, multiple purchases of trumpets, clarinet, flutes and accessories.
This location is the best for both lessons and sales. The staff is extremely knowledgeable and friendly every time I need help whether in store or phone.
If you need anything musical, come here first! I’ve worked with the manager Jeff, and Trevor, Joel, Melissa, and Max and they are all so helpful for even my most selective tastes.
Customer service has been absolutely horrendous. I’ve tried to contact them and after waiting for over 10 minutes the system drops the call.
The worst costumer service . Jeff ” the worst manager” I have seen in my life . He is a very big liar. He doesn’t know haw to treat the costumers. His phrase was I am the boss. My daughter has been doing piano lessons for two years there, never had a problem with any other manager . But Jeff is the worst employee over there, He thinks he is the boss he can make the rules.
Just came back from doing a clarinet rental, one of our worst experiences. Took more than 30 minutes for what was a 5 minute job. Made me sign up online for an account and do partial payments there and partial payments in the store. Store front desk seemed too busy with their office work to help the customers in the store.
