My first time here . Darrel M gave me such great customer service !!! He was patient with me and gave me great advice that what would benefit me. Wish everyone was this helpful in all stores! Truly what a gem! Left me with such a wonderful experience with music and arts!
It was fine, friendly, and quick. Store employee quickly got me what I needed. They sell individual guitar strings here, so tell them what gauge string you need, and the type of guitar it’s for. You can even build your own custom set of strings (gauges) choosing where to go thin, mid, or thick. Its a hidden gem.
Best price than any other for repairs. It cost me 40 dollars in other places to repair a violin and I only paid $8 here. Just have to be patient, Don’t go if you are in a hurry.
Nice staff, very welcoming and helpful
Really good deal on my son’s instrument. The staff was helpful and polite. The instrument was also delivered to the store location within the time frame that was stated, everywhere else has been delayed.
This Glendora Ca. store was condensed with easy to view merchandise, polite staff. Some real bargains in written music. Fast easy shop.
The customer service I received at this store was fine given the circumstances. The review is for my overall experience ordering from Music and Arts.
I ordered two items that, according to the order page, were supposed to be shipped to this store and ready for pick up within 2-7 days. One item was ready the next day, but it took 3 weeks for the rest of my order to arrive. When I went to pick my order up, the first item was present, but the second item was not in its packaging. I waited three weeks for an empty bag.
If I had known that it would have taken three weeks to be disappointed, I would have rather have taken five minutes to look in the mirror.
About 5 years ago I brought a recorder in and asked for a thumb rest for it. Instead of ordering the $5 removable factory thumb rest which was made for that model, they installed an ill-fitting 3rd-party metal thumb rest with screws that are so long that they protrude inside the barrel, so that if the thumb rest were ever removed, it would leave holes in the barrel. Worse, they charged me $65 for this junky little metal piece and the 5 minutes of labor to install it. When I complained, they blew me off.
I will never go back there.
I see that they’ve been acquired by Music & Arts, which resulted in a name change, but it sounds like it’s still the same folks running the store, so my review will stand.
I had a flute and a piccolo repaired here. They didn’t do a good job. My piccolo was given back to me with hot glue strands hanging off of it and a small wooden piece wedged into a pad. When I complained about the piccolo, they simply clipped of the glue strands and handed it back. It was clear that they would not be able to make it better. I had to take the instruments to another shop to have them rerepaired. I won’t be back.
2. Music & Arts
Address: 842 W Arrow Hwy, San Dimas, CA 91773 , Vincent , California , United States
Music and Arts Center is a wonderful place! The customer service was great. I’m starting to teach piano, and Rosemary was especially helpful in getting me the books I needed and giving me suggestions and tips. I definitely recommend this store for everyone!
Found this place by accident but glad I did. Everyone was super helpful and knew what they were talking about. Great environment, excellent staff.
Was recommended this store by my music teacher. Great store that sells anything you can think of music related. Music & Arts had one employee the day I went in to get a practice book for saxophone, and they were most helpful. Very friendly, and helped me find exactly what I needed. It may not have the same inventory as some of the bigger music stores in the area, but I would definitely recommend Music & Arts if you need something music related.
Do they have cellos?
Please come when you want to lose money with auto-charge. they cancel my son’s drum class and cancel the account without lesson credit back. Very bad experience about auto-charge. And very bad experience on Customer service.
12:28 pm, Sunday. The teachers and students are waiting for the shop to open.
Great guitars for great prices. Doesn’t have a pushy sales vibe like Guitar Centers/Sam Ash stores.
Knowledgeable staff who is always helpful!
Dudes were super helpful here and knowledgeable. Zack and Ernie helped me out with picks which was nice. But they toook time to offer me tips with my playing. Really appreciated that because I was feeling kind of lost with my playing. I picked up the 205 picks. They were also humble didn’t feel the “musicians pride” with them thanks much guys.
Im lefty handed
Dropped off guitar on 11/3 – estimated day of completion 11/6. So it’s been roughly three weeks since I dropped off my acoustic guitar for what they said would be a simple 1″ crack repair, that the majority of the repair would be from the inside and that the top would not need any work.
“We’re working on your guitar in between other guitar repairs, but we’re not going to charge you”. WTF man! What kind of business are they running?
Went to pick up my guitar last week. Sure enough, they jacked up my guitar in the process of trying to repair it. This sucks!! Why couldnt they have been honest from the beginning. They have offered to replace it with a same model and I accepted the offer.
Early December – waiting on guitar. The manager claims it wil take up to 8 weeks for Godin/S&P to ship one from Canada. 8 weeks?
January – I have yet to receive a call with an update on the ETA of my replacement.
February – Still no call back from the manager. This is complete BS. DO NOT TRUST!
Misposted hours of operation – it’s very disappointing
Long time distributor for my retail store. Good quality products and service.
The owner is incredibly rude and has no sense of customer service. You are better dealing with other wholesale distributors in the area who have great customer service and better pricing.
7. Caveman Vintage Music
Address: 3231 N Main St, Los Angeles, CA 90031 , Vincent , California , United States
Nice shop if you’re looking for vintage instruments. Nice staff
Great gear, great prices, great guys. What else is there to say?
A great shop for instruments and records. Both the owner and the guitar tech are very friendly, helpful and knowledgeable. A down-to-Earth and welcome change from the sneers & snobbery of other LA area guitar shops, I’ve always felt free to browse and ask questions whether I’m there to buy something or not. A real gem of a store!
Not a crazy selection of music, but good enough for 20 mins of browsing. They do have a good collection of 2nd hand electric guitars and amps
Good variety of vintage instruments, worth a visit for any musician. They have a large record selection too.
Its all about vintage rock and roll..
8. Sam Ash Music Stores
Address: 18031 Gale Ave, City of Industry, CA 91748 , Vincent , California , United States
Ralph! U knocked it out of the park helping me out! Thx!
5 star customer service!
The sales girl, Erica, is very nice and helpful. She used her expertise and passion make the deal done.
Got some egg shakers for my little girls❤
Purchased strings and fret cleaner for a guitar I purchased there years ago. Both items were recommended by worker in the store. Knowledgeable of what I was looking for. Very satisfied with the items and helpfulness of the store worker. This store has many variety of musical instruments and related products. Store is very clean and organized. Great place to shop or browse.
I love this store. Thank you Gillian for all the help and knowledge. We will be back soon to get that bass guitar for our daughter.
It’s OK.
Super Sad ! I did ordered one product and paid full in 2.5 months, no product received no any information updated, I keep calling calling they respond waiting for manager approval…. And I called yesterday someone finally tell me the product May lost on someday of Feb 2023… the refund just process on yesterday after I did 6 times phone and show up in store… terrible experience that I never have it . No apologies No information update No refund after 2.5 months….
The customer service of the clerk (Roger) in sound and recording was pretty bad. Dude acted as if he hated being at his job. He also was trying to explain something to me and I misinterpreted him and he said “I didn’t say that” in a rude tone. I was like “I know you didn’t say that, I misunderstood you.” Making it seem like I was trying to change his words for something. And I wasn’t trying to. Just needed to get an understanding. Even my son that was with me said he was rude. They need to fix this customer service. Oh and please work on your phone answering service too. They kept me on the phone for about 15 minutes just to find out if they something in stock. And they forgot about me and I had to hang up and call again… I have been going to Sam Ash for years. Don’t loose your cool or I don’t mind driving to Guitar Center from now on.
9. Lami Music Inc.
Address: 20768 E Arrow Hwy, Covina, CA 91724 , Vincent , California , United States
Even tho the store is small they have a nice selection of brass, woodwind, and rhythm instruments and if they don’t have what you’re looking for the staff is always more then happy to order it online for you. The staff all seem the have music knowledge and are always friendly and helpful and when they don’t know something they always look it up online and figure it out.
I love coming to Music and Arts to look for new instruments. My boyfriend plays drums and they have a variety of Pearls and Ludwig, if they don’t have it in the store they can order it for you online. their acoustic guitars are awesome as well! Bree is super knowledgeable about various instruments from woodwind to brass and guitars. Super friendly atmosphere and they have open mic nights and lessons.
First time I have been in this store . It was a good feeling , the guy there really
Made my day found exactly what I needed . No more of those BIG outlets
Like GC and SA music .
This is my go to store from now on.
Thanks so much .
Do not rent from Music and Arts. This business is horrible. I have rented from them twice and both times it was a nightmare to get them to stop billing me after I returned the instrument.
Had a layaway that was canceled. Can’t seem to get my refund. Management say they sent me a check in June it’s now September nevered recieved a check been going back n forth between store and customer service about $32.31.went in store Tuesdays after speaking to customer service stating the store is to refund my $32.31 spoke with Brian the store manager he say he cant refund me my money because the store will be in the negative $32.31. DAH…… So I ask do you rather have a dis satisfied customer or be in negative $32.31. Brian say there’s nothing he can do and he’s the store manager. Very unhappy customer!
11. John Caterino Music
Address: 1532 E Garvey Ave S, West Covina, CA 91791 , Vincent , California , United States
Mr. Caterino is an awesome instructor! I have been going to lessons for about 6 years now and have progressed so much in jazz, rock, and blues. I highly recommend John Caterino because he personalizes the lessons to fit your level of instruction and your needs. I can play, read, and jam out on the guitar thanks to Mr. Caterino!
Mr. Caterino is an excellent instructor. He’s been instructing my 6 year old daughter with guitar since April 2014, and has done a wonderful job. My daugther is progressing and enjoying playing guitar.
12. International House of Music
Address: 821 S Los Angeles St, Los Angeles, CA 90014 , Vincent , California , United States
muchos intrumentos para escojer
hoy fui por un trombone jupiter Amarillo combinado con cobre
en junio fui por un king plata legend 3b
y aun conservo un trombon king silver
desde junio 2010
muyvrecomendados
siempre tiene los intrumentos disponibles en la tienda,por si los ocupas para chambear ese mismo dia ahi los tiene
yo desde el 2005 hasta el 2020 en comprado
2 trompetas jupiter
2 trombones jupiter
1 trombone king
1 trombone king legend
gracias al señor oscar
y caiganle a la famosa casa del perro
international hose of music
Will be back asap!
Excelente servicio
Love independent music stores. Fun to visit.
place is big. I’ve had enough exposure to the store, staff and stock to say – they stick it to you – and I stand behind my statement.
It’s a very charming place the musical instruments that were for sale were reasonably priced
Bad service for repairing accordions. Man doesn’t know what he is doing. Made me wait 2hrs for nothing. Never coming back for sure!
Needs more books
I usually LOVE Music Equipment stores but this store’s employees act as if it doesn’t need customers or as if you are annoying
I usually spend a LOT of money on all types of equipment. I had such a poor experience that I may never return. I will purchase my next drum set and new synthesizer on line!
This place has amazing deals, you just have to did for them. Yeah there is junk that was cheaper brand new than the Thrift Store $5.49 for a blouse, but, if you want stuff that was once $40.00 for a blouse, it’s there too. Lane Bryant, Torrid, Motherhood, American Eagle. This is what makes this place a treasure hunt. Happy hunting.
Love shopping here. Prices are great unlike Savers
Very clean great employees
Great atmosphere. Friendly service. Good prices.
Yeah not bad of a place. Plus the prices are decent.
Well I’m reading these good reviews, I’m wondering if their talking about the same store. First if all the area is rough getting in the store . Now about these department store prices, I was thinking was I in a low budget Ross.with used items. Wow been to goodwill that were amazing not all are the same.
The associate Krystal was very unprofessional. I am a regular at the Goodwill and am quite familiar with pricing. She rang up the two items i was purchasing at the wrong prices and when i brought it to her attention, she rolled her eyes at me. I did not appreciate the silent treatment she gave my daughter and i either. Poor work ethic.
Every day that I go shopping the prices are higher. The prices are similar to new products from ross stores, dds discount , 99 cents or marshalls. They should lower the prices because the products are used.
Love using the McDonald’s app . So much easier…and you get rewarded for every order! Only drawback from this location was no refills on drinks…bummer!
Slow and inaccurate
Hello all
I placed an order at 5:35 pm a happy meal, 2 for 5 McRibs and two side orders of Apple slices. I paid approximately $8.50 for everything. I asked McDonald’s employee for my receipt she said it was in my bag. So I got home was missing one Mcrib, two Apple slices and my receipt! Called them at around 6:15 pm spoke to Diana which she mentioned that she was the store manager. After speaking to her during the conversation phone call got disconnected. I called 4 times after once she heard my voice it kept getting hung up on. I was disappointed not only in the bad service but in their toxic leadership!!
I will be going tomorrow to speak to someone else not Diana to get this issue remedied.
0 stars but I was not allowed to do so.
Found plastic in my chicken nuggets and they are always out of large cups
Went thru a long wait in the drive thru and they got my drink order wrong. So, I to go inside to get it correct. No one was manning the registers. They were completely backed up. There was huge crowd waiting for their orders. Had to wait a while before I could get someone’s attention. When got me another drink, it turn out they made the same mistake. Had to go in again to get the order corrected again. All this took almost a half hour.
Just had this fabulous band play at my daughters Quinceañera. They were more than great! They played very well and knew all the right songs to play at the right time to keep the people dancing! Loved the group, I would definitely recommend them for any party! Thank you again you guys were awesome!
Lo mejor de lo mejor no cabe duda y unas excelentes personas ❤ Recomendados 100 %%%%
Excelente grupo lo mejor de lo mejor…. super recomendados
19. Walmart Supercenter
Address: 1275 N Azusa Ave, Covina, CA 91722 , Vincent , California , United States
Alma in the pharmacy was so kind and helpful with information and where to find what we needed. The cashier Sonja was so friendly and helpful to my family and I. This Walmart is a bit farther from my home but I’d definitely will go back. The staff was awesome.
Cool
Need more cashier’s
Busy
Changing the floor plan didn’t make shoppers happy but we gonna keep buying cos weel get used to it
Ineed
Muy sucio
7 am …Sales floor employees are rude not helpful what so ever i asked a worker for help after saying excuse me 4 times standing 2 feet away her reply was push the red button with aditude not calling anyone to assist me after standing there for 20 min , lady at register totally ignoring customer service she was to busy talking and conversating with other employees having a great time as the lines got longer .
20. Azusa Mega Pawn
Address: 1028 W Gladstone St, Azusa, CA 91702 , Vincent , California , United States
Fair and reasonable. Great staff. Curtious and efficient.
Ray gave me a great deal!
Ray was cool on helping me out with what I need
Ray hooks it up with good offers
Great place to sell and buy items. I will be back
Es una basura el lugar me robaron y y cobran mucho interés y te dan una miseria por tus cosas y ellos las venden a un precio ridículamente alto
I found my bicycle what was stolen last month at Azusa Pawn because they listed it for sale on Craigslist. When I went into the pawn shop they had fabricated a record saying that they had my bicycle for on and of for over two years. Even though it had several identifiable marks the police weren’t able to do anything (which is understandable and my fault since I didn’t have the serial number)
Please don’t support businesses that aid in the sale of stolen property!
This pawn shop wanted to give me $500 less then two other pawn shops were offering me for my rings that are 14k gold and have different size of diamonds. Not sue how they weight their gold
