I love this place always bring comfort and prices aren’t bad
Been in business for 20 plus years
Lots of cd’s to choose from. Great listening stations. Good selection of new records not much for used or vintage.
Nice friendly atmosphere easy going people
This store has a huge music selection for traditional listening on records and Cds. Good friendly customer service two out of three times. The prices are pretty steep though as far as their gifts and novelties.
I went here around 7 tonight and the person working was very disrespectful. Me and my mom accidentally dropped one of the toys and offered to pay for it (because the seal broke) and he just kept saying “well this is absolutely useless to us now” and continued to mumble and roll his eyes, and say some mean things. I love this store and just found it very disappointing someone who acts like this works there.
Music is not listed by genre.
3. NW Music
Address: 6055 N Sunshine St, Coeur d’Alene, ID 83815 , Coeur d’Alene , Idaho , United States
It took a while, but just got my Mesa boogie strategy 500 Power amp back. This thing sounds absolutely killer now! Matt was extremely knowledgeable, and very courteous. Very much appreciated. Thank you NW music !
Always impressed with the customer service at this store! We rushed in this afternoon to get some repairs done so our kids could continue to practice while school is closed. Even though it must have been a hectic day for them (they just found out they’d have to close, too), they were able to take care of us on the spot and get our kids’ instruments fixed. We really appreciated it!
Thank you Matt for doing a great job on my amp works great
4 stars because they do have a great selection, prices are fair, and the store is very clean and organized. The staff at first seemed helpful but then seemed impatient, as I was asked if I was ready to check out while I was still looking at guitars with an item in my hand. Caught me off guard as I felt rushed after only being in the store a couple minutes and wasn’t near the register. Other than that, they have a great selection of beautiful guitars and quality gear.
Very helpful in finding items for your instruments. The instruction is top drawer.
Im furious with the service here. I understand that a business needs to make money. But the manager there a young man, tried to upsale me on everything. And I was shopping as a newcomer to the instrument I was there for. So it seemed a little not nice to me. Then I get to the counter and a different young man is ringing me up and my price comes out to much more then the items were explained to me. And unless I said something the Young man wouldn’t have thought twice. So I bring it up and he figures out that it had been misslabled. And was 15 dollars more then the sticker price. The manager asked the other gentelmen what the cost price was for the item as if he were going to give me that price. Saw it on the computer and said let’s see what else we have back here. And went back and got me a cheap version so that my price would match. I wanted so badly to tell the manager that I wanted the sticker price as it was not my fault that it was posted that way and that I was explained to that it was that price. And that it’s very bad business to instead of make it right, to just downgrade my product to match the price… I’m furious. And I hope who ever the owner is sees this and has a talk with their employees. I’m sorry to the owner that I leave this review you probably would have done the right thing.
When I went there I wanted a nice sax. So they pulled out a Vito no name sax. Then the yamaha sax was $300 cheaper than the no name. Their staff was really weird too. Don’t spend your money on this company, just go to Discount music supply
Seems they still haven’t figured out their customer service skills. Lots of negative reviews on here and apologies from Northwest from months ago. I also would not reccomend Northwest Music. They told me twice they were busy and that’s why my instruments were taking so long for repairs, and couldn’t even give me a date or time when they expected them to be finished, even after having my instruments for 4 days. I told them I was coming to get them and taking my business elsewhere. Only then, after I decided to pick up my instruments that hadn’t been worked on yet did they start to work on them. This is my absolute last resort music store in town.
