Lake Mack-Forest Hills: Overview of the top 13 music shops

I was searching online for a local Luthier and Chellee Guitars kept appearing, with great reviews, so I took my Strat there for a setup. The online appointment system was a breeze. Peter is a very knowledgeable and took the time to listen to my concerns and asked me the necessary questions to provide me with the best setup. The Strat plays much better. I’ll definitely be using him for my future business.

Pete did a great job fixing my Ibenez voyager .

If you are getting your guitar and or bass set up, Peter Taylor is without a doubt the best around!! His guitars and pedals are also top of the line for sure, I wouldn’t go anywhere else.

Such a wondrous experience! The melodies? Angelic. The ambience? Elegant. The mood? Electrifying! Very talented group of youngsters!

The show was absolutely fantastic. They’re rendition of phantom of the opera was chilling in the best possible way. Giles was a delight I really enjoyed his singing.

10 out of 10 would recommend! The venue was so intimate and the voices were so incredible I felt like I was in the big apple at the Met.

Very kind and friendly service

Brought my son guitar here to be restrung great people

Great customer service by Marc sugarman. Brought in a guitar for repair and tune up. Pointed out in great detail and pictures the problem problem. Ended up buying a new one at a great price and he waived the charge for taking my old one apart. Very friendly!

They are exceptionally nice!

They sell flutes, do flute repairs, offer flute lessons but their selection of flute music is very limited.

They would not return some unopened items we purchased while trying out an instrument. I had to return for a manager and push to get some of the items returned. All I wanted was credit toward a different instrument and even that was a challenge. Make sure you want to keep what your buying.

The customer service and communication is severely lacking here. My husband dropped off an instrument (July 26) for repair and was told it would take about 5 business days. They gave him an estimated quote and asked if it were to be more for some reason if he would like to be called first. He asked them to call if it would be more than $15 over the quote he was given and they made a note. We hadn’t heard back from them after the 5 business days so he called to check on it (the next Monday) and was told “it was a work in progress” and it should be done by Friday. Friday comes along with no phone call or update. He calls them Tuesday and they tell him “it’s a work in progress” as if they hadn’t told him that the prior week already. There was no update as far as the repair itself went. They told him to would now be ready Friday. Still no phone call so the following Friday he calls and they say it’s back in. (Thanks for the phone call). My husband goes to pick it up and not only is this now way longer than the estimated time frame they told us, it’s now double the cost. No one ever called to tell us a part would need to be replaced because it couldn’t be repaired. No one ever called to tell us it would be more expensive. And no one ever called to tell us it wouldn’t be ready when it was supposed to be. So instead we waited almost 3 weeks for a “repair”. We had to reschedule his music students twice each because of the lack of communication and competency from this store. There was no apology, no one even remotely seemed to care about any of this. Do yourself a favor and find a different location for your instrument repairs, they clearly do not care.

I was not allowed to shop at this store because I didn’t have a mask. I really feel discriminated against. All I wanted was some guitar picks. That would have taken like five minutes. I guess I am going to find another music store that will not discriminate against me just because I’m not wearing a mask.

I ordered online for a Baritone rental in mid October while they were doing the Trial Period which was only going for $1 for 2 months. What was supposed to be a week wait turned into an entire month long wait! From October 17th order I put in, I did not get the Baritone until November 21st. I called roughly 2 weeks after I put the rental order in and one of the employees at this Sanford store told me he never got the order, but yet when he looked up my order number, it showed up for his store. He then preceded to make me feel like I was causing him trouble because I decided to put the order in online instead of ordering it from them directly. He also mentioned that he might of accidentally given it away to someone else. He then put the order in for the Baritone to ship to the store which yet again took another 2 weeks and allegedly he had been calling my cell phone after ordering it to be shipped to the store and leaving messages that it was ready for pick up, yet I never received any calls or messages on a phone I’m constantly on all day everyday. After I go to pick it up, he tries to sneakingly charge me for the current rental price which would of costed me $71 instead of the $12 I was quoted had I not stopped him. On top of that, he did a credit check on me which he found out later after calling corporate that he didn’t have to do that which ends up screwing my credit. The rental was supposed to be $12 for 2 months but he said I can’t do that because the trial period is over even though they’re the ones that screwed up with me coming in this late and are only honoring the $12 for 1 month. If all that wasn’t bad enough, I come home to find out he actually gave me a Euphonium instead of a Baritone that I ordered. Never have I had to deal with such absolute garbage service from any business. What was supposed to be a month and a half long practice for a Drum and Bugle Corp audition turned into only 1 week for preparation. Be Extra cautious when renting with these people. Had I not had previous rental experience as a worker in car rental, I would of been screwed out on a lot of money. Only reason I haven’t rated them a 1/5 is because they do more than just rental and I like coming to this store which is pretty close to me to purchase any parts needed for my instrument or books for Music Theory Classes and Studio Lessons.

Amazing store! Wonderful owners very knowledgeable and helpful. Wide variety of selections on many items. Looking forward to many future visits!

Very nice. I felt listened to. The staff showed off some of the instruments for me. It was just nice to be in there. Comfy and clean. I’ll be coming back when I have a little more money.

Extremely good customer service. Gave us awesome deal on a guitar and its accessories.

Nice little music shop! Their in-store selection primarily covers the beginner-intermediate range, with many b-stock guitars at reduced prices. Good deals on amplifiers, good selection of mid range basses and guitars. Great deals on amplifiers — considered an SVT350H that they had in stock. Will definitely go back and keep checking the place out every so often!

Friendly and helpful staff

Was good hadn’t been in there on 3 years come along way

Lack communication skills and people skills

Rude staff who didn’t seem to be interested in my business. I won’t be back.

We called before making the 45 minute trip to purchase a guitar, strings and a case, only to be turned away because I brought my little service dog. It was 88 degrees so she did not have her Service Dog Vest on. I offered to go back to the car to put it in her. That wasn’t good enough. We were there less than 2 minutes. I had brought my 16 year old foreign exchange student there and he sure got a whiff of good old American culture today.
So embarrassing. Shame on them on all accounts.

We rented a boat from here and made the trek to blue springs.

Great place..not fancy, but oh, so quiet. Staff is wonderful.

Beautiful piece of heaven.

Everything went as planned. No delay. Friendly and helpful

Great place nice boats

Although it’s a small deli, the food is outstanding! Highly recommend it

This experience was horrible as we live here and rent boats on a regular this is by far the worst boat I have been on as far as boat shape as it was all banged up tears in the seat and while miles away the boat would not start for hours! Mind you I have 7 kids with us on Father’s Day the boat radio did not work to even call for help! At this point we are stranded in the rain boat will not start and radio doesn’t work. When arrived finally back at the ramp they did not want to help with any compensation and then as we got a little upset they called the police on myself and a friend of mine. Mind you we have 7 kids from 4 to 16 with us. One of the boat hands said that he would throw us in the river if we did not hurry up and get our belongings off the boat.
Absolutely a horrible day on the water that I love. Thanks hontoon island for the worst and last experience with you all!

The one star is for the old woman running the place not the accommodations. I have been coming for years and the facilities are very nice and the location is superior.

The problem is, when you are a customer and feel like you have to walk on eggshells or you will get punished. Passed problems with getting ice. You can only have one small container per day and don’t try to ask for more or you will get a lecture.

Current problem, If you rent a boat and bring it back minutes late, you will be charged $50 extra. It doesn’t matter if you come every year for the past 8 years and spend money in the store buying alcohol and t-shirts no breaks! However the lectures are abundant. She lives to bark orders and tell people what to do and that is obvious if you spend any time in the office.

I’ve been in the customer service industry for 20 years and I would never treat my regulars that way.
Sadly I won’t be back while she is around nor will I give any more recommendations.

The boats were not clean. Service was horrible from the owners. Would not recommend this place to anybody unless you have money to lose. Plus I think they charge us $8.00 a gallon for gas when it is 1.99 every where. I hope that our president does not help your business out. Good luck Go Trump

Good people, good prducts

Always enjoy going employees are so helpful

Got everything and then some. Friendly workers!

This store is always organized, clean and every time I walk in, I am always greeted with a smile. The thing I like most about this store is their grocery departmen. It has so much to choose from. They even have tortillas!

Depends on who is working. Some of the workers there are very rude and stay on a very high horse thinking they are better then everyone. While there are other workers that are just awesome and make it a pleasent place to shop

A lot of parking and cheap stuff.

A worker named Buddy I believe told my bestfriend and I time to wrap it up even though it was 10min until 10pm when they have closed listed but everyone knows it usually runs a couple minutes over. Already having a bad night have several family members going through terminal illnesses and I did not need to be talked down to and rushed like that!

The one cashier was very rude when I went in at 9:45pm. I understand they were getting ready to close but I was only going in for a gallon of milk. Two nights later he was rude again, if you cannot handle yourself in public then you shouldn’t work around people.

Dirty

This place is awesome. No smoking inside , they do have a smoking area out back all fenced in and tables to kick back and relax. Sam and Anna with Alex are some great people and very customer service is outstanding. Definitely a place to check out

Boyfriend, dog and I had the BEST time here! We went on a karaoke night. Owners/bartenders are so fun, nice and know how to pour a drink. 10/10 would highly recommend.

Very laid back atmosphere. When it was owned by the previous owners ionly had a negative experience. The new owners have done a great job they make you feel like an old friend not just a customer. This is a place youcan stop quick for a beer or enjoy a whole night at. Has a very at home vibe

Kid-friendliness: Wouldn’t bring a child here

Too frickin cold thought I was in a meat freezer

Go see sheri(Texas) Tuesday and Thursday

Bad vibes! I will not be returning to this place. They seem to only want a certain type of people there for one which is off putting. The bartender gal was very nice, and service from her was great. But the owners seemed to just ignore you, even if
youre the only person there. Not once did she offer to serve me In several trips i made there. I felt uneasy and like I wasn’t welcome.

Drinking behind bar . And not friendly at all .

Not happy. It smells

Great place for adults and kids to learn music. Professional staff. My daughter is leaning Violon, she likes the atmosphere, great ambiance and respectful.

I’m so happy I found this store I had been looking around for a new flute for my daughter. This store has a nice selection of Intermediate flutes. The management was really good about bringing in other flutes for us to try. We finally settled on a Yamaha Yfl 462h.

super good service 10/10 would recommend ask for tyler

Good customer service

This is a great little place with friendly helpful staff. While the selection is somewhat limited the pricing is decent and they do have a good variety for the space they have. I would definitely do business with them again.

Nice, small music store, friendly staff with a variety of guitar options. The location of the store however is atrocious as Regency Square Mall is a very poorly designed store layout and to make the situation worse they design engineers created a mall with such poor means of entering and exiting the facility that the patrons get the privilege of sitting in long lines (usually 30-40 minutes) just to get to the 2 main exit roads so you can sit through multiple light changes before you can actually get out of this nightmare. Love the store, recommend moving to a better location.

While the staff is friendly, they are completely unprofessional. They cancel classes the day before and sometimes the day of your lesson. I was told that it was because hiring of one particular teachers was “honestly a bad hire”, while their honestly was good to hear, it did nothing to help. I could not get them to understand a student cannot improve if they are not receiving lessons consistently, never mind the fact it is irritating to receive last minute calls that the teacher isn’t going be in for your scheduled lesson. This place is a complete joke.

I been going there for a while my daughter play oboes we use to rent from them untile we start rent from her school but stil go there for her reed every three four week every time good experience untile today so mad and disappointed never going back there reed was not working 17 dollar the lady won’t exchange it to me and give me 5 dollar discount where the reed I took was broken too went back said I didn’t open it broken they like oooh give me another and charge me 11 dollar what the hell there is sweet girl there was helping me when she saw me getting mad she like I don’t know why she charging you it was broken the box was open like what the hell didn’t argue just left am so disappointed sooooo disappointed I use to go there aloe not anymore time to find another store

Very bad experience with one of the music teachers named Donny Mayer, he start making fun of me on my 2nd class, very unprofessional calling me names like “Judas” and telling that I never going to learn how to play guitar, after I decided to try with someone else… they also make me pay $50 more to be able to cancel and stop my classes, of course classes that I never take and I never get my $ back, What a Waist of money! ☹️

The gentlemen, whose name is David, was very very helpful. I find him to be very knowledgeable about string instruments and he is always willing to share his knowledge with others.

Great music store for musicians, students and teachers alike!!

its a very cool shop , filled with tons of used equipment everywhere , from floor to ceiling, at reasonable prices , and they fixed piano quickly, and as good as new, and didn’t charge me very much ..

Good local business .

Not sure about the quality for guitars. For brass and woodwind instruments only go for begginers. I went for a large shank, 4g mouthpiece for my bass trombone. He said he had never heard of a 4g and that large shank is uncommon (it’s really not). But if you just need a 6.5 AL for a begginer, it will be fine.

If you’re looking for a shopping “experience” when buying an instrument, this isn’t the place for you. But if you need a specific part, string, or accessory, this store will probably have that hard-to-find item, and at a lower price than other stores. The owner is friendly and will find what you need. Don’t judge by appearances… I went from store to store in DeLand looking for a 1/8 size violin bridge and this was the only place that had it!

If I could rate DeLand Discount Music 1/2 stars, I would. Where to begin? The place resembles a hoarder’s home. You need to see this calamity to truly understand. There are stacks of new and used (mostly used) equipment stacked from floor to ceiling. There is barely room to even navigate through this mess. Oh, and don’t be a fool and ask the salesman (I believe he’s the owner) a question or price. He is downright rude, and acts as if HE is doing YOU a favor, by taking time out of constant eating schedule. And you know…I keep going back. I’m a big fan of vintage synthesizers. There are actually some cool items strewn around the store. But his rudeness stops the deal in it’s tracks. Avoid at all costs!

Went in to buy a guitar. Left without one after being treated rudely.

Some nice stuff. Very rude staff. They act like you are annoying them. Also they try to claim some of their Fender equipment is new. Impossible. They are not a licensed Fender dealer. They had a Highway 1 Strat selling as new. Fender has not made Highway 1 Strats in years. They do have some decent stuff for decent prices…if you can find it. I go there for strings in emergency situations.