Parking is always plentiful. Will be nice once the construction is done and the new publix entrance to the store is complete. They have transitioned it nicely though.
4. Carlton Music Center
Address: 1902 Harden Blvd, Lakeland, FL 33803 , Polk County , Florida , United States
Went in search of Looper pedal….. I always start with Lakeland Branch…..Joe Gavin & STAFF; RB-Ethan always ready to help and explain how product’s work. ( Especially Acoustic guitar’s )!! Purchased a BOSS
RC-3.. to go along with my guitar and amp also purchased form Joe. Thanks everyone..looper is Christmas present from Wife so I can’t use till Christmas Day….the waiting is unbearable already.
Thanks again,
Larry H.
Made it with minutes to spare to buy my daughter her band boom for her instrument she’s learning this year. Was quick and easy with friendly staff.
A local treasure. Carlton has been serving excellent service and instruments to Polk County for decades. Drop in get the gift of music.
Always a good experience
Price was a little more than I wanted to pay, but the selection is great.
Good place for find some stuff about musica like guitar, violin, chelo, etc
Went here to rent an instrument for my son…girl asked us to fill out application they want to know not just who you are and account info but employer name and number as well as spouse name number and a friend or nearest relative. I have never had to give the name of a friend or relative to buy a car or even a house….its an instrument…after giving them all that info the girl was rude I asked for manager he wasn’t any nicer and still question us about employment why I do not know both me and my husband are employed I just started pulling out my DL, bank card CWP….I mean what in the world…its a $1300 instrument!
Upon entering, a bald head older male with glasses shot up to ask if I needed help (never mentioned his name). I asked about an instrument since he was the first one up. The guy was short with answers and giving a vibe that he did not want to attend me, throwing a book down back and forth. I watched another gentlemen’s with longer hair pull the same book out and explain in detail with people very nicely. I informed that guy, we were new to this experience and were recommended there by a local music teacher. The guy kept leaving me to go assist other customers, get on his phone to verify our information, stopping to call someone to ask for help and told me if I don’t provide a reference he will charge me a $200 deposit. I was forced to call a reference and put someone down on paper I did not want to. Then the guy left me to decide…
After being alone for a while, another gentlemen came to help & was a great. I explained the situation and how I was feeling. He apologized for the other guy and stated, “I’m sorry for him, that’s just his personality”. I stated to the new guy, he should know if he doesn’t want to fully assist a person and immediately ask another associate to help. He agreed. When the new guy asked the old guy if he already verified my information, he lied and told him no. That’s when I got upset and asked, why he lie like that?
Being a single small business owner for 20 years, a husband, father and grandfather I understand protocol/business. I felt discriminated by this guy & his demeanor, skepticism and unfair treatment which is a huge concern for me. We rented the D grade instrument and left …
After discussing with my wife, we found an A grade instrument and a trumpet and paid cash for them and drove 4 hours to go pick it up. Monday was Labor Day so we didn’t visit the store to return the instrument. I visited the location today to return the saxophone because my wife and I made a decision not to do business with people like RP… RP is the bald guys name I learned today…
Today, I was returning the instrument. Matt was the gentleman that was helping me today. In speaking with Matt, the bald head guy “RP” took it upon himself to continually and rudely interject into the conversation. Stating he needs to call the corporate office to verify return policy. As I was asking Matt questions for clarity, RP took it upon hisself to keep answering for Matt and give me a card when I can return the instrument. I asked RP to excuse hisself from our conversation and allow me to deal with Matt. He rudely stated, go ahead and finish with him and I will write the notes on his file.
As a State Official for 6 years, this gives me the indication that RP wants to attempt control the narrative with our story now and I’m on the defensive side of this situation. Even after being asked not to interject with my conversations, RP doesn’t seem to understand how I’m feeling at this point…
So, from RP calling corporate, I now know there is one & find myself calling the corporate office and spoke with Glen. Glen is working to make things right and once again, on another business day, apologized for the RP’s behavior!
For the guys that are picking up the scraps for RP, I’m giving a 2 Star Rating.
RP needs training on empathy, customers service & how to discern when NOT to service a customer AKA stay out of it! I hope he takes the courses to become better at what he does someday. We forgive you buddy, we just won’t ever do business with you!
Customer service didn’t know how to fi d piano music I needed to purchase.
Benji is so helpful when it come to what I needed for my radio. He wasn’t going to stop until he made sure everything was done right. Definitely recommend him and this place for any car audio work and accessories..
Benji installed a slim profile sub under my driver’s seat today and I couldn’t be happier. Benji really took the time and was meticulous with the wiring so my car looks just as good as it did before he started.
They are the best in town… Price on products and labor are excellent. they do mobile installs and tuning. See ben he knows his stuff. He is my go to at that store. ask for him!!! Ben. Please stop by and check them out. i will say you won’t be dissatisfied!!!! Ben installed all of this and more. all i did is call up the store and he planned the soonest he could. great!!!!
Not there..out of business?
7. Carter’s Connection
Address: 3964 Warbler Dr, Winter Haven, FL 33880 , Polk County , Florida , United States
Jimmy is super nice and helpful! If you need help with guitar information or specifics wait for his brother who comes in on weekdays (i.e. tues.-fri.)
They’re very professional, and give really good deals on used gear. Definitely the best vintage guitar and music store for miles!
Lots of interesting guitars in here!
Great selection of guitars. Some stuff you will never see at guitar center.
Quaint shop. Helpful, friendly, knowledgeable. Easy to get to.
Selection look ok but the owner is not very friendly and seemed in a rush to get either a sale or us out of there.
As far a I know, buying a new guitar takes time and testing how each one sounds before the purchase. The owner did not offer to test any guitar and when asked he was very reluctant. So, out we were to never go back.
I felt like I was bothering the owner because I was interested in guitars under $500……..
Called in about a violin and the guy who answered the phone gave some wrong information. He was certain he was giving me the correct information but he was wrong. Do not recommend for any questions regarding an old violin.
I used to like this place but none of the employees or customers are wearing masks. Pretty messed up to wilfully endanger the community but that’s Auburndale for you.
Went in to purchase a windscreen for mic and was greeted and assistant with enthusiasm.
Great equipment, staff, and prices!
Lo mejor
Large selection fun and knowledgeable staff.
Friendly. Easy access to freeway
Local tem variedade de instrumentos musicais
Don’t look at it and don’t stop keep moving
Not one employee asked if I needed anything or any help. I guess that’s why more people shop online these days; why travel to a store and still no service! I guess employees haven’t figured out the less people shopping in the store, the less the company has in labor costs!
I gave this store a one star because I called to see if they had a product in store the gentleman that I spoke to said they did so I went into the store and omg it was a joke walked around for about 10 mins in the audio department looking for the the trrs adapters let mind u I have never been in this store before or any other store u can’t tell the difference between customers and employees no one had on name tags or even uniforms finally when my hubby and I couldn’t find what we was looking for we searched for a employee only one we found was behind the cashier counter he didn’t know what we were talking about he then said he can get some one over in audio to talk to us so another 10 mins pass female in regular clothes comes and asks can I help u and so I told her what I needed and she had no idea what we were talking about i was thinking how u going to work at a music place and not know your product so then she called another guy over he tried to tell me there is no such thing I had to go on there website and show him that they sell it finally I found a tag with the product they have online and they were out the guy didn’t offer to order or even tell me hey u know u can buy it online Nothing he how ever did convince me that the mic adapter would work so we brought it and guess what it didn’t work I get having laid by work environment but how do u expect to make money I will not be returning customer
13. JC’s Family Music
Address: 3250 Kathleen Rd, Lakeland, FL 33810 , Polk County , Florida , United States
The only music store that had quality affordable tuning machines for my acoustic guitar! Great job
They cater to beginner musicians, middle income families and band rentals for students . They are knowledgeable and friendly with attention to customer service. Nice little neighborhood shop.
JC’s Family Music is amazing! They went above and beyond, driving 45 minutes out of their way, just to make sure my son had his violin for his lesson at school! They are so helpful, kind and truly care about children having access to music! I am truly impressed with their personable service! My sons happiness and preparedness was just as important to them, as it is to me. I can’t thank them enough! I would highlyrrecommend them for all of your music needs!
Loved it….
14. Fletcher Music Center Inc
Address: 6348 Cypress Gardens Blvd, Winter Haven, FL 33884 , Polk County , Florida , United States
My experience with Fletcher Music Center Inc. has been great. All the people that I have meet with Fletcher have been great. I am 85 years old started playing the organ almost two years ago never playing a note of music on any instrument in my life and am playing music now so if you are looking for a great hobby I suggest you look up Fletcher Music Centers in you area you will never regret it.
