Gone are the days of meeting up at a music store, talking shop, testing out gear, making connections. The experience I had has turned me off to ever come back. I’ve heard that the Santa Rosa location is a bit more friendly, but I don’t know if it’s worth the drive.
Pretty cool location (although parking is terrible) with a medium-large inventory. However, the staff comes across as arrogant and elitist, which was confusing as they weren’t able to answer a few basic questions.
The biggest bummer was they had a couple of items that I would have picked up (including a cab and a boutique pedal), but the attitude of the sales staff immediately changed my mind.
Long story short, if you’re thinking of stopping by, just go to Guitar Center. You’ll get the same level of service and ineptitude.
Edit:
First off, I was the seller, not the buyer. I wanted them to feel safe with the transaction, so I told them to find a local music store. Neither of us had been to Banana’s before. I looked online, and it seemed like a cool shop, and the site said all the right things. Even looked at the inventory to see if there was anything that caught my eye. I’ve done transactions as both seller and buyer, plenty of small music stores around the Bay Area have been accommodating. Most of them know we’re there for 5-10min, and the most important part, we learn about a new shop that supports local musicians.
At the time I came in, there were at 3 staff members standing behind registers doing nothing, not to mention 2 more sitting up in what I believe was the keyboard section. When we first came in, my buyer purchased 2 cables, we had already discussed purchasing items to support Bananas. At no point did the staff recommend we come back later, The attitude from what I assume was a Manger, was uncalled-for, as was the “joke” about taking 30% of the sale. Times are incredibly rough, especially for working musicians. I don’t consign my gear because I can’t afford to lose a 30% cut to another greedy business.
You also neglect to mention that after the transaction in the parking lot, the buyer and I went back into Banana’s to take a look at the inventory. Strange move for someone who was only “here to test this amp” and “ran outside to write” my review. The fact that you say you reviewed footage, but neglect to mention that we both came back into the store, and walked around for at least 15 min. It’s weird and disturbing you’re exhausting so much energy tearing down another person.
The reason we came back in was the buyer had a few questions while we had our transaction, so I wanted to show him a few things. I did have questions about a guitar cab, and a staff member came over. It was a unique piece, I was curious. Your “professional working musicians and producers” salesman had no idea, and did not spend more than 1 min with us before just walking away. (I looked it up, and it is a pretty cool little cab, it’s a pity your staff can’t do 5 min of research) The fact that you need to gush about your “over $2.5 million in inventory”, when I stated in my review that you have a “medium-large inventory”, sounds a bit braggadocio. You have a wide variety of stuff, that’s cool. What’s not cool is shunning the musical communities that keep you in business.
The last item I pointed out to the buyer was in the used pedal display. I had just gushed over how great they were when used in a signal chain, and the only thing your staff added was “yeah, we’ve got a lot of used pedals”. Didn’t ask if we wanted to test it out, didn’t pull it out to show us, didn’t let us know if it had a cool history, or even the price. I had pushed the buyer that if he saw one, he should pick it up, but at that point the damage was done. Your response oozes of elitism and condescension, I can see where your staff gets it from.
On the parking, there were not 30 spots in the area I parked. If you have additional parking, I did not see or know about it (again first time here) but if you do, I apologize for that.
