Your Top-20 list of music shops in Vila-seca

Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!

A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.

Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!

This guitar store is amazing! Great selection and knowledgeable staff!

Ian is excellent and the rest of the crew are excellent as well.
They are very knowledgeable about every instrument in the shop. Very customer friendly and will go the extra mile to make sure you are happy with your purchase.

Great staff! Walked out with the best guitar I’ve ever played (let alone owned)

Had a guitar cable when I needed it.

Thé Owners are lousy business

No prices listed

Not many mandolins

The Feola Family are awesome, helpful and actually excited about people learning music! Equipment, lessons or repairs, they’ve got you covered check them out.

I love this place many memories

Great job setting up my DIY bass. Also leveled, crowned and polished the frets. At a great price.

excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.

Staff is very friendly and knowledgable.

Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!

This place is amazing. The people working there today were super helpful and professional. From the phone call inquiring about an instrument to actually renting it. The whole process was super easy and fast. I will definitely recommend them to anyone looking to rent an instrument.

Knowledgeable professional staff and instructors.

Really great place for anything music. Went there to have my daughters violin checked and was treated great. Staff was knowledgeable and nice. They explained alot to me and also made some great suggestions for the future. We will definately be coming back. Great job.

Instrument rentals are great for their prices

Just stopped by quick. Had a great hour. They are the best

Good info from employees

Bought a beautiful guitar in great shape and at a reasonable price. The service was excellent and shipping happened same day as the purchase. Nicely packed and arrived safely by UPS. Wish I lived closer so I could check out the store. Thanks for helping make my dream of owning a Guild F-50R a reality, Corey!

Having been an on/off professional musician for over 30 years I’m extremely picky and nervous about having any work done in my instruments. To illustrate the point; originally from Chicago, in the entire city I only trusted one guy to touch my stuff. Can’t believe how fortunate I was to find Whit & Corey @ Spindrift! Recently had work done on two guitars (archtop & a strat) and I’ve never been happier than with the work they did. Professional, fair prices and a quick turnaround. Can definitively say I won’t be taking anything anywhere else unless I move back to Chicago. HIGHLY recommend! Thanks boys!

Came in asking for my electric to get fixed, and the guy at the front took the guitar to the back to see if they had the part. I played around with some of the amazing guitars in the shop, and before I knew it he came out with my guitar fixed and told me it was free of charge. Great store, great guitars, great service! Thanks!

Shop owner very helpful with advice on adjusting the action on my mandolin. It is specifically a guitar shop.

An amazing shop, beautiful selection of instruments and very helpful folks.

They really know their guitars.

I brought in vintage Gibson Les Paul custom for a Re fret and they completely ruined it there was surface scratches ,chips in the fret board the frets were un even and buzzed. After 4 attempts bringing the guitar back to the store with the problems only half way fixed every time or even new problems I just cut my loses and brought my guitar to a real professional if you want it done right I do not recommend bringing your guitar here for major repairs

love it

Yesterday we went in to rent an instrument for my 4th grader starting band and I can’t speak enough on how smooth and easy the process was! When we walked in we were greeted by Jim, who immediately knew everything we needed and even our band teacher by name (impressive!). Our son can tend to be a bit shy but the charm of this place seemed to make him feel right at home! If I had to I would say the whole interaction took all of about 10 minutes and we were on our way. Definitely recommending this place to anyone I know looking for help with an instrument, thanks again!

Great place for music lessons and to try out instruments! Has recently been expanded to accommodate more students.

The sales team made it possible for me to afford a piano for my son

I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.

I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!

I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).

If you want to take piano lessons you can go wrong by going here. The instructor is talented and is focused on music education not just memorization. We love it!

My brother bought a guitar here. While he was taking lessons they realized part of the guitar was defective, and exchanged it right on the spot even a few weeks later. Excellent service.

I have been coming here for eight years now, and this place really feels like home. Wouldn’t go anywhere else for my music needs!

Music instructors are the best.

Good music instructors, great service and great staff.

This store usually has my sax needs.

they were nice and informative, but i returned something and they opted to send me a check. It’s been over a month and i still haven’t gotten my money back

No ukulele’s or song books for ukulele’s even thou they advertise that they have them.

I rented an instrument for my son there over a month ago. The instrument was supposed to be delivered directly to the school but never arrived. Over the coarse of 2 weeks I called 3 separate times to inquire when the instrument would be delivered and was told “I don’t know, we will call you back” every time. We never received a call back. When I called today, the woman told me that they ran out of the instrument I ordered and they have no idea when/if they will get more in. They didn’t call or email me to let me know the instrument was back ordered and THEY STILL CHARGED MY CREDIT CARD HUNDREDS OF DOLLARS for the rental that they didn’t/couldn’t fill. Their customer service and transparency needs alot of work.

I have been taking piano lessons with Gil Flores @ The Music Score studio for the past 2 years and have had an excellent experience. Gil brings a wealth of musical experience and teaches in a very understandable, nonthreatening manner with reasonable expectations and positive feedback. Relates well to all age groups.

Came here for some guitar strings and the employee was super awesome

Quality music school with a professional and trustworthy staff.

My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.

Very knowledgeable and friendly.

I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!

Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.

Great local guitar shop! Good vibes and guitar lessons! They do instrument repair as well.

Cool shop! Brought my amp there to be fixed and the tech did an outstanding job! Quick and professional!

Love it

Horrible service the owner ignored me when I asked to play

Make sure that you buy your merchandise from inside the store !! Do not get it from EBAY because you will end up with trash..

owner is arrogant. store is filthy. selection is limited. looks like the music section of a pawn shop.

All of the staff, from folks at the register to the instructors to the director of music education, are professional and knowledgeable, with a warm welcome to boot!

Nice music store in Monroe, we bought a cute ukulele here!

Awesome staff and great deals! No surprise they have 5 stars!!!

Brought my daughter’s flute in to be repaired. Over a month and they never touched it. No time table given for when they would fix it.

I just went to this store with my violin wanting the sound post set and to re-hair my bow. When I walked in there were two ladies at the counter. As I opened my case asking the the lady in the white turtle neck with straight brown hair if they re-hair bows? She snapped that they didn’t. The nice girl next to her chimed in as said out loud “She re-hairs bows?” Then the other lady gave a look and said I would need to buy a new one! She then picked up my violin and started to point out things about my only violin that were not good enough for her to re-set my sound post! I then asked “How much to just re-set the sound post?” She refused me service and said “Good Luck!” AVOID THIS PLACE IF YOU CAN! I think I didn’t fit the “type” they prefer to give services to?

Rude. Terrible service. man had no knowlege of his products and prices were too high

Great help and knowledgable staff

I had a good experience here. They let me try allot of the guitars out and didn’t make me feel uncomfortable. I’ve been rushed in other music shops, but they let me take my time here. I felt at ease. I Ended up buying a Ibanez. Would recommend coming for beginner guitars and more expensive guitars. They have a little bit of everything.

Best place around for any of your musical needs. I have been coming here for 20 years now. Wouldn’t go anywhere else!

Nice shop

If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.

Meh

After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.

This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.

Upton Bass has been great to work with! Highly recommended!

Quick and perfect service, high quality basses, proficient and pleasing personnal, secured shipping. Very satisfied of my beautiful and perfect-conditionned 1953 M1B Kay bass ! Thanks again ! Upton are the best !!!

Great responsiveness and customer service

I purchased a ply bass that had issues out the door. The geometries where all wrong (e.g., the neck was too thin and was not pitched to the back of the bass) and it had a buzz coming from the fingerboard and bridge setup. They were unable to resolve the buzzing sound and I took it it to a local luthier to have the problem resolved. I ended up donating the bass our school district and purchasing a Shen.
Also do not purchase bows from Upton. I purchased a $2000+ bow made by J.R. Silva, Brazil, which developed a splinter just above the frog within 6 months and Upton would not warrant the bow. I now have a $2000+ paperweight.

Update, 10/28/2023:
… as to your reply, yes, I initially thought this was a great bass until I started using it for rehearsals and the buzzing appeared. I thought it was something I was doing or even due to the new bow. I drove 4 hours one way to your location to have your staff address the buzzing issue and they shaved a high spot on the fingerboard near first position and the buzzing did not appear while I was there. When I returned home and started using the bass again for rehearsals the buzzing reappeared. I wasn’t about to drive an other 8 hours to give your staff a second chance at addressing this. Instead, I took it to a local luthier who fixed the buzzing through a combination of reshaping both the fingerboard and bridge (the bridge was set up for jazz, even though I had told your staff that I play mostly orchestral music). While working on my bass, the luthier pointed out the other issues that I mentioned in my review. I am not a luthier, so I would not have necessarily recognized these issues except that through pro-longed use I might have developed muscular issues.

It also wasn’t until your staff responded last week that they could not help me with the issues with my bow that I decided to post this. I don’t like to post negative comments, but I wanted to warn other potential customers of my experience. Your staff could not even help with how I might get in touch with Mr. Silva. If you sell someone’s product, I would think you would have some form of contact information. I spent a lot of money on this bow ($2000+) and NO I DID NOT CAUSE THIS SPLINTER TO APPEAR. I do not appreciate you implying so by your comment. Had your staff handled things differently, I would not have posted this review.

You, as an owner, could have handled this differently as well. You *could* have contacted me by phone about this, instead of responding to my review in the manner that you did, and I might have considered removing this review. You could have even contacted me directly before I posted this review, as several days had lapsed between my speaking with your staff and my posting this review. At this point, based on the content of your reply, I will not remove this review.

JC Music has excellent staff and teachers. They have a wonderful selection of products at very affordable prices. My daughter has been taking violin lessons for a few months now and I couldn’t be happier with the results.

JC Music is the place to go for anything music oriented! Whether you are looking for strings or string music…or just want to learn how to play the instrument you’ve always wanted…go see JC Music! Knowledgeable staff, great teachers, and the highest quality instruments you need!

My daughter has been taking violin lessons here for two years and absolutely loves it! Piano lessons are coming next for her and drum lessons for our son…JC Music is where we’ll be going!

Great establishment with a helpful staff and reasonable prices. I was here last week, and JC was very helpful walking me through all the options for a new set of coated strings for my acoustic guitar — they have a large selection of strings, so the guidance was useful. I hear the lessons here are high quality, and I plan to return here to get my violin ‘tuned’ up.

My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.

Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?

My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.

Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.

This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.

Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing

Paul Fredericks has been giving my 10 year old son guitar lessons (at Fairfield Music & Arts) for a year now and I am amazed at how well my son both picks up new techniques and reads music. Paul has uncovered a hidden talent in him!
He is patient, thorough and my child loves working with him.

I took lessons here and Rob is a great teacher/mentor not only for guitar but for plenty of other aspects of my life. His teachings have helped me improve exponentially and he always makes each lesson as fun and engaging as possible!

I would highly recommend John Fitzpatrick for guitar lessons, he’s great! John is my daughter’s teacher. He does acoustic and electric.
She is always excited going to her lesson and John. He makes learning exciting and fun so she wants to practice everyday.
With the way John teaches her, I can see her progressing each lesson without struggling.
John is very nice, enthusiastic, and listens to what my daughter’s goals are. He plays acoustic, electric, and also does vocals.

The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.

Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.

Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.

WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.

We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.

Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.

Very bad and rude customer service, hang up my phone.

Wonderful piano buying experience with the Caruso team – Britt and Larry. Our Yamaha baby grand arrived in Texas in flawless condition. We made the purchase, sight unseen, and the piano looked exactly as represented and sounds glorious. Totally recommend Caruso to anyone looking to buy a quality piano.

Just bought a Steinway B from Caruso Pianos. Brian provided an amazing buying experience. Truly went above and beyond. No pressure sales environment and incredibly knowledgeable on the whole inventory. I cannot speak highly enough.

Brittany at Caruso was excellent to work with. I bought a Yamaha U1 in Harbor Blue, it is absolutely gorgeous and sounds so smooth. I’d highly recommend Caruso for both quality and service.

I went to their store and also called them multiple times showing interest in one of their pianos. Despite the fact I showed interest and called/messaged multiple times on a piano, that piano was sold to an online buyer. There was no follow-up or a courtesy call to let me know that the product I was eyeing was gone or was about to be sold.

Nevertheless, I think that they have a good variety and a great knowledge base on pianos. I wish they were a little bit more responsive and courteous as buying a piano is a big purchase and takes time and thought.

EDIT: After my initial review, Caruso Piano contacted me and let me know that they have not reached out to me due to not getting a piano that was comparable to what I was looking for. Which is understandable. I truly appreciate them reaching out to me. I have to write that I learned a whole lot about piano buying from them when I first went to their store. I wish them good luck and hope they continue to be successful as a local business.

UPDATE October 5 2018: Richard Caruso promptly called me the day after I posted the review below. He apologized again, and very willingly reimbursed me for my travel expenses. I feel this was the ethical and right thing to do, and am glad that he made things right with me.

Original review: I flew in from Chicago to try out a Steinway B I had on deposit. The staff knew of my travel plans, and were very hospitable and welcoming. The piano, however, was noticeably out of tune on my arrival. While more accomplished pianists might not have seen that as an issue, it completely stopped me from getting excited about the piano. No sale for them, no new Steinway for me.
They were apologetic and realized their mistake when I pointed this out, but were unable to get the piano tuned while I was there.
This is a shop with perhaps good intentions, but they completely dropped the ball in this instance. I’m writing this review because I don’t want this to happen to anyone else.

I purchased a used U1 3 years ago from Carusos.

Please be aware: these are GREY MARKET pianos. They were originally built and sold in the Asian market. You will have proof when you remove the knee board and see the holder for the lease agreement. And due to that fact, the wood of the pianos is dried to standards for Asia. Not the U.S. or Northeast U.S.

I do like the piano, BUT I and my piano technician are having a heck of a time keeping the damper pedal from squeaking BADLY.

I had the piano saver system installed almost immediately. It has helped the piano hold tune very well.

But because this instrument was not built to the specifications of an American instrument (or North America) it is expanding very badly from the humidity.

I have a dehumidifier in the room with the piano, no heat or doors or windows near it. And I have my technition here AGAIN trying to shave down the knee board to try and eliminate this terrible groan/squeek.

My opinion? Buy a piano through a local piano tuner/technition or through a referral from a tuner tech. If you are going to purchase one of these grey market instruments bring your tuner with you. Pay them for their time and have them tune the instrument you choose BEFORE you give Carusos your money.

Excellent Quality of both service and instruments.

Very friendly fast and efficient service! I love shopping local

Very helpful.

Fast and friendly service

STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!

We rented a viola from Rayburn. The first viola wasn’t put together right (something to do with the bridge). after switching to another viola we realized the bow doesn’t quite fit with the viola.
we rented from the music store in the center and it was a great experience but pricier. though Rayburn isn’t cheap either
they will be replacing the viola once more, lets see how it goes this time…

trying to reach the store for the past 5 months. they are not responding to email or phone call. The phone service is also disconnected now.
we are left with no response and no refund.

Amazing store with an amazing selection and extremely helpful staff. very satisfied.

I got a great deal on a pre-owned Gibson that was being sold on consignment. Bobby took care of me and the guitar is in FANTASTIC condition, as described. I am very happy with my purchase. Thank you!

Giuliano’s Music Store is truly a gift to this community.
From purchasing an instrument or having your prized guitar repaired or set up to perfection, Bobby has you covered with care and detail.

Good service, very nice staff and management!

Everyone was insanely helpful from who I spoke to on the phone for customer support, to the guy that helped me out when I came to pick up the amp in store. Giuliano’s Music takes care of its customers. Will definitely be returning for anything else I need in the future.

I went needing a pack of guitar strings to find out that they were closed. Their hours online say 12-4 on Saturday. Their door said the same. Lights off no one answered the phone. The time I went you ask? 3:25. EDIT:I have since gone back and they have been very nice and kind. Which has let me to update my rating.

My kids have been going to The Music Shop for 8 years and their experience has been flawless. The ownership and instructors are very professional. The instructors personalize each lesson to keep the kids engaged in wanting to learn and practice on their own. There is no other place to go, stop here.

Very nice small music shop. I went to purchase a drum throne and received excellent customer service. I believe the gentleman’s name is Scott? He was very pleasant. I will definitely shop there again.

GREAT SERVICE !!!

Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.

The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.

Grant did a great job assisting in a keyboard purchase.

The desk staff are welcoming, very nice, and patient.

My son meshes well with his piano teacher. She lets him play the kind of music he wants to play which I believe is important for helping to maintain interest and desire to play. His skill has improved greatly with her.

I was looking to buy a higher end digital piano. This was the best instrument buying experience of my 65+ years. Grant and the women working in the store were very helpful in my evaluating different keyboards. They brought in additional keyboards more than once for me to try from the warehouse. I was not rushed in making a decision. Their feedback as to tone, feel etc were spot on. Great overall experience!

I whould l8ke to buy aking or yamaha euphonium

A great store. It is well stocked and organized. The staff is friendly and helpful. They both rent and sell instruments. They also do lessons and repairs. We have now bought two instrument and rented 4 from them and would definitly go back again. We tried the Glastonbury School recommended service and it was a mistake. These guys ae are local and awesome. My highest recommendation.

Great store. Great staff. Great deals. Awesome lesson program and teachers!

Handsome staff and excellent service. I’ve been using this music and arts for over a decade and wouldn’t recommend anywhere else.

Cool place, very expensive

Good selection and price

I went to the store 7:45 pm because I need to rent an instrument. I’ve been waiting because the employee was helping another customer. Then, when it was my turn he said : I can’t help you because we close at 8 come back tomorrow. While I was waiting I saw another employee he just looking at us and he didn’t of help us.The worst customer service I ever experienced.

I had been taking lessons at this location since March 2019. One of their instructors stopped teaching in June 2019 and took the summer months off. The store called me in August to say the instructor was not returning in the Fall and my account would be closed but if I wanted to begin with a new instructor I could. To my surprise upon starting with the new instructor, my account incurred a new student fee of $30 which is out of order since I am a continuing student; I asked the store to provide a credit and they recently did so. The new student fee is inappropriate due to no fault of mine.

Rented a saxaphone for 2 years. Summers were free. Returned the sax in the fall and was charged for the summer. 300$ which is the yearly rate. No notification or change of contract. Its a scam. Free summers not part of the contract, just a gift to you until you return it. Hours spent on hold to corporate as the local manager has no power.